General Scope of Supply, Ordering, Return, Refund, Warranty & Cancellation Policy

1. General Scope of Supply
1. Items as mentioned in your specific quotation or order cart,
2. Packing and forwarding charges as mentioned else included,
3. All items will have USB connectivity for connection to your simulator computer/workstation/laptop,
4. Simulator Computer/Workstation/Laptop not included unless otherwise mentioned,
5. Any software for flight simulation e.g. but not limited to FSX/P3D/Xplane/Air Manager/FS2020/FGFS etc or any addon will not be part of the supply; Separate software is required to run the virtual gauges in the panel,
6. IFS India or any of its associate will not be responsible for any software piracy issues in your computer,
7. Supply of Operating System for your computer is not included in scope unless otherwise mentioned in offer,
8. All electronic components will have inbuilt codes and programs for interfacing with your flight simulator, for some special cases one freeware program has to be installed in your simulator computer and to be run side by side while using flight sim and panels,
9. IFS India will not provide mounting/fixtures/arrangement assembly of any kind for fixing the supplied panels, it’s under client scope, unless otherwise mentioned in the quotation specifically
10. We will provide online support for installation of software in your computer for supplied items wherever applicable,
11. For online support we will require an email from client from his email which is registered in our database; for online support, we assume you have facilities like good internet connection, team-viewer and all basic software installed in your computer; these items will not be part of our supply,
12. Onsite installation and commissioning service is provided at a separate cost unless otherwise mentioned in your quotation,
13. In case onsite support is required other than installation and commissioing, client has to pay/arrange for travel expenses (as actual from Hyderabad/Delhi/any other city by Air) and charges of INR 4,000/- per day per person (minimum 1 person, 2 day required for any onsite work, unless otherwise mentioned),
14. In-transit insurance for main supply or transport of item during or after warranty period is not covered under standard scope of supply. Please contact sales team before dispatch of item for adding in-transit insurance at additional cost,
15. All disputes are subject to IFS India Management resolution at their registered office,
16. All major repairs will be done in Hyderabad/Delhi service centre, cost of To & Fro transport of supplied panels will be covered by client during and after warranty period,
17. Adequate power supply to be provided by client, wherever required, we will provide generic power adaptors for panels,
18. We will not share back-end program logic in electronic circuit as it’s a proprietary article of supplier,
19. Lead time of item(s) vary from 2 weeks to 8 weeks depending on the type of item. Lead time starts from the date of commercially cleared order. In case of COVID lockdown or restrictions, additional time will be applicable as the situation may be.
20. In case the order involves client's approval during the design process, the time taken by client from first submission to final design approval will not be counted for lead time. Lead time is item wise and not order wise. Any payment delays from client's side will not be counted under leadtime. The usual manufacturing time after clearance of all payments linked to "Start of Manufacturing" payment terms is 4-6 weeks after payment clearance.
21. All products are covered for 1-year limited warranty by IFS India against all manufacturing defects, any damage/burn/dents or physical alterations in paint etc during transit or during use of supplied items are not covered in warranty. In case of any manufacturing defects, IFS India will supply spares and guidance on how to replace the spares. Incase the spare is a critical part and involves opening of internal mechanisms of supplied item; the item has to be sent to our repairing office in Delhi/Hyderabad. In-transit cost have to be paid by client,
22. Free Online sessions are limited to 2nos max each quarter each for 1-2 hours duration during the warranty period. Please follow the installation guide in detail before requesting the FREE Online session during warranty period. Post warranty, the sessions will be chargable, contact [email protected] for session request and applicable charges,
23. This Ordering Policy supersedes any verbal discussion between client and IFSI representative and items not mentioned specifically in your quotation/cart will not be part of supply.



2. Ordering, Return & Cancellation Policy
1. No returns will be offered on Items that have been delivered without any damages or defects,
2. To report damage in transit please get in touch with us within 48 hours of delivery. In-transit damages for un-insured deliveres is not covered under limited warranty.
3. All refunds below INR 10,000 will be made within 45 days from receipt of returned order. For orders above INR 10,000, the refunds will be made to customer's credit shell account with IFS India and are valid for a period of 365 days from date of credit,
4. All Items are manufactured on order basis, we do not keep any item(s) in ready stock considering the variability and customization options we provide to our customers,
5. Once the order is placed and customer wants to cancel it, the following cancellation charges and terms shall apply:
• Within first 24 hours: nil,
• Within first 2 days: 10% of order value for processing charges,
• Before approval of design: 30% of order value for processing & handling charges, no supply of items will be made,
• After design approval or before dispatch of item whichever is earlier: 100% of order value or actual amount paid by customer will be forfeited & no supply of items will be made.



3. Payment Overdue & Order Abandonment
1. The customer will be informed about the readiness of order and proforma invoice will be shared with customer for processing various payments as per the payment schedule in your quotation,
2. If the payment for raised proforma-invoice is not done within 30 days from date of proforma invoice, the order will be considered abandoned by the customer and any previous payments done will be forfeited, supply of items will not be made. Incase the customer wants to revive such order, the following terms shall apply,
• Abandoned orders can only be revived during the same financial year (or max till 90 days from the date of proforma invoice incase the date is between 1st Jan & 31st March of that financial year,
• For revival of abandoned order(s), customer has to pay 1% addition charges (of order value) per week on pro-rata basis from the date of last proforma invoice untill the date of final payment done,
• Revival process can be done only once per order,
• Revival process and charges thereof are imposed due to the fact that all orderes are customized as per client's requirement and requires dedicated designing & manufacturing efforts, such product is usually dismantaled or discarded incase abandoned because other customers will not accept it in usual scenarios. The delay in payment from customer also affects our entire manufacturing schedule and service quality to other customers when such customer makes payments out of their requested schedule.



4. Scope of Limited Warranty
1. Unit rated voltage is 3.3-5VDC, over voltage will void the warranty
2. Warranty voids if any pirated software/addon found in user computer; IFS India is strictly against piracy and will not provide warranty support if pirated software are detected in your flight simulator computer/workstation/laptop,
3. As on date only Windows Operating System is supported for IFS India Products. Any future updates to OS that may render use of HID devices non-usable is not covered under the warranty,
4. Damage to the supplied product while fixing in any “unapproved” mounting/fixtures/arrangement assembly of any kind, is not covered in the warranty. "Unapproved" means any product or item which is not approved by IFS India in writing to the customer for use with IFS India product,
5. Not providing adequate stable un-interrupted power supply or having earthing issues in your electrical system may result in damage of internal circuits and such damages are not covered under warranty
6. Any damage/burn/dents or physical alterations in paint etc during transit or during use of above items are not covered under warranty,
7. Plastic and Acrylic parts are not covered under warranty,
8. If you suspect the package to be damaged at the time of receiving, please create an unboxing video for later on use with the courier/transport company. IFS India is not responsible for any type of damage happened in-transit/loading/unloading or unboxing of the product. Damage claim by customer to courier company is applicable only if the client has opted for in-transit insurance,
9. IFS India takes great care in selection of raw materials; however, Control Card or PLC Cards are electronic items and their failure can happen due to numerous reasons right from incorrect humidity to over voltage or poor earthing in your electrical fitting or overload tripping, dust accumulation on connector pins etc. Establishing any such reason is beyond practical limits and thus control cards are not covered under any warranty. In case of failure of control cards, the standard repair/maintenance or replacement charges apply
10. Limitations of Coverage of Standard Warranty: The standard warranty does not cover the following:
• Any Product installed outside India and or any product installed at other than supply/billing location,
• Any uninformed resale or relocation of product,
• When customer opts for self installation of complete panels and order doesnot include "Onsite installation and Commissioning by IFS India",
• Damage, fault or failure due to alteration or repairs made by anyone other than authorized service person of IFS India, or the use of supplies and accessories other than those manufactured by IFS India,
• Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God,
• Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether willful or not,
• Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product,
• Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal,
• Non failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You,
• Products where the serial number is removed, defaced or made illegible, parallel imported sets, spare parts purchased overseas or from non-authorized dealers or retailers, second-hand spares used, products sold “AS IS”, “REFURBISHED” or bearing similar notations,
• Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of Products due to abuse while using the product,
• Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevents normal service. Any and all cases in which a reasonable manufacturer of such a product would not honor the warranty of the Product,
• Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables, connectors or wires,
• Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. Consumable items include without limitation, replacement parts, gas refills, refrigerant and other miscellaneous materials for the product, installation materials, which include without limitation, inlet/outlet hoses, insulation materials, copper piping, pvc piping and electrical wiring,
• Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered. You are responsible for creating backups of all Your data and software on a regular basis,
• Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation,
• Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations,
• Warranty label on Unit is altered, defaced or erased in any manner whatsoever. We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.



5. Unintended use of FLight Simulator panel or any of its components
1. IFS India or any of its employes/representatives are not responsible for any illegal act done by customer or any person using any of the supplied products in full or part thereof at any place in the world,
2. All warranties & support will stand null & void if the panel is used for a purpose not intended as per scope of supply or quotation. Below are few cases (but not limited to) where the warranty stands null & void without any prior intimation to the customer:
• Purchasing the product for "personal use" as per the quotation but using it for commercial end use for providing paid training/paid ammusement sessions/reselling the product etc. at his house or any other location,
• Incase the product is purchased by a person (as per Invoicing details) but later on found that the product is being used at his/her commercial setup or place where he/she is employeed or business partner or representative,
• Buying IFS India product and taking DGCA approval under some other brand name or product ID or Serial no. even if your quotation includes "support in getting DGCA approval". The DGCA approval should be done with Model No. & Serial No. specified as per IFS India records,
• Reselling the product to second or third owner with or without information of IFS India. The standard limited warranty stands valid only for the legal entity and place of supply as per our invoicing records.
3. The above terms and conditions are applicable for all orders of IFS India and supersedes any verbal discussion, MoU or aggrement signed at any point of time. The above terms are not valid only if the clause is specifically & intentionally mentioned in the submitted quotation against which the order has been placed.